When one is sitting at the gate lounge of an airport, waiting for the call to board, one is prone to try to find people to ring or other things to do to fill time in. My colleague was having trouble with his portable telephone named after a fruit, the emails were disappearing, so he rang our formerly monopoly national telephone provider in an attempt to get some satisfaction. Without a password, however, there is no chance of getting anything done to solve a problem...
My call to a customer service officer which ended being diverted to another country, resulted in a conversation which went something like this...
Customer Service Person: "Aaah, so I've been hearing a bit about Australia lately...."
Me (surprised) : "Oh, in what way"
CSP: "The number of problems you are having with "insert name of former wholly owned government airline", and I don't know that I would want to fly with them...."
Me : "Thank you so much, I am about to get on a flight (run by the former wholly owned government airline), and I very much appreciate you reminding me of this...."
CSP: "You're welcome"
You dear reader will be happy to know that my business trip to Sydney, on the aforementioned airline went safely, despite my misgivings....
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